Carriers resist becoming “dumb pipes” because there’s no money in it. A pipe is a faceless commodity, valued only by reliability and speed. In such a market, margins sink to zero or below zero, and it becomes a horrible business to be in.
“Dumb pipes” are exactly what users want. They want the carriers to provide fast, reliable, cheap mobile data connectivity. Then, they want to get their apps, services and social products from, you know, the Internet.